Cancellation & Refund Policy

1. General Cancellation Policy

At Hisugaya Technologies Private Limited, we strive to ensure that our clients receive the best possible service. If you are not entirely satisfied with your purchase or the ongoing service, we're here to help.

2. Software Development Services

For custom software development, web development, and mobile app development services, cancellations must be made in writing. Refunds for these services are subject to the specific terms outlined in your project's Statement of Work (SOW) or Master Services Agreement (MSA). Generally, work completed up to the date of cancellation is non-refundable.

3. Subscription and Maintenance Services

Subscriptions for maintenance, support, or SaaS products can be canceled at any time. The cancellation will take effect at the end of the current billing cycle. We do not provide refunds or credits for any partial-month subscription periods or unused services.

4. Processing Refunds

If a refund is approved, it will be initiated to your original method of payment within 7-14 business days. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

5. Contact Us

If you have questions or comments about this Cancellation & Refund Policy, please contact us at support@hisugaya.in.